What is better TeeDee or Salesforce Live Agent? Finding the perfect Customer Support Software product is all about evaluating various solutions and identifying the top application for your specific needs. Our proprietary algorythm will give you a fast look at the general rating of TeeDee and Salesforce Live Agent. For total quality and performance, TeeDee scored 8.0, while Salesforce Live Agent scored 9.1. On the other hand, for user satisfaction, TeeDee earned 100%, while Salesforce Live Agent earned 92%.
Below you can also check their features, terms, plans, etc. to see which application will be more appropriate for your situation. One critical element to evaluate is if the application allows you to enable/disable limitations on different types of users to limit the exposure of any critical company data.
We know that not all people have the time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
TeeDee uses a credit-based system based on a pay-as-you-go pricing scheme. You can buy prepaid credits for your chatbot sessions/interactions and pay only what you use. Here are enterprise pricing details:
Free Trial – $0
Free 1,000 TeeDee credits on signup
No credit card required
Byte – $4
100 Credits
Kilobyte – $19
500 Credits
Megabyte – $38
1,000 Credits
Gigabyte – $90
2,500 Credits
Note: 1 credit = 1 unique session or interaction between chatbot and customer over a 24-hour period.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Both TeeDee and Salesforce Live Agent were evaluated by a panel of independent B2B experts who conducted a full examination of all core elements of every product. Their ultimate score was calculated by means of unique SmartScore system that provides a separate partial score to each component such as: main functionalities, customer support, mobile support, security, customer satisfaction as well as market presence. We know useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a app prior to calculating its final rating.
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