What is better SWAG or ScreenConnect? Reviewing products for the top Customer Support Software need not be difficult. On our review platform, you can easily match SWAG and ScreenConnect and right away see their differences. We allow you to check their uniqe benefits, supported devices, level of support, pricing, terms, and many more.
It's also possible to review their overall score (8.0 for SWAG vs. 9.0 for ScreenConnect) and overall customer satisfaction level (97% for SWAG vs. 96% for ScreenConnect). Spend some time and compare your best choices and find out which one is right for your company. Similarly, you have to consider the software company’s background; are they reliable and will they still be around in a few years time?
Users who are pressed for time or want a Customer Support Software suggestion from our team might want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should keep in mind that while both SWAG and ScreenConnect may provide an excellent array of features each app could be aimed at a different company size. If you are studying different apps you may want to give some attention to a business size they are aimed at. Some functionalities might scale up with no problem for huge enterprises but if you own a small or medium business it’s usually better to avoid paying for complex functionalities that you may never have a chance to use.
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