What is better SWAG or ScreenConnect? Getting the ideal Customer Support Software for your firm is key to boosting your company’s productivity. In our platform, you can easily review various solutions to see which one is the most suitable software for your requirements. Here you can match SWAG vs. ScreenConnect and examine their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (97% vs. 96%, respectively).
You can even browse the specifics of prices, conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, go for the business software that lets you to change the features and price terms to address your business growth or lack of it.
We know that not all people have the time to try out dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which software will perform best for your business it might be a sound idea to check out each service’s social metrics. These metrics are usually a sign of how popular a given product is and how wide is its online presence.For instance, if you look at SWAG LinkedIn page you’ll see that they are followed by 193 users. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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