What is better SWAG or NinjaOne (Formerly NinjaRMM)? To ensure that you find the most helpful and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here it is possible to match SWAG’s overall score of 8.0 against NinjaOne (Formerly NinjaRMM)’s score of 8.6. You can also evaluate their general user satisfaction: SWAG (97%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Moreover, you can review their good and bad points feature by feature, including their offered terms and rates. By comparing products you are more likely to pick the best software for your situation. Of course you have to know your specific needs to realize which solution meets those needs.
We are aware that not all people have enough time to try out a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You shouldn’t expect exclusively a wide array of useful tools and flexible pricing plans from a well-known Customer Support Software. Almost as important as core features is a top-notch customer support. You want to make sure that in a situation where you have any questions about SWAG or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to profit from personal training or at least an FAQ you can use.
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