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Compare SWAG vs HappyFox

What is better SWAG or HappyFox? When you compare SWAG and HappyFox, it is simple to see which Customer Support Software product is the more effective option. This means that your organization will be able to choose most productive and useful application. You can study the specifics, such as available tools, prices, plans offered by each vendor, offer conditions, etc.

We also let you evaluate their total scores to know which one seems to be better. SWAG has 8.0 points for overall quality and 97% rating for user satisfaction; while HappyFox has 8.8 points for overall quality and 98% for user satisfaction. Similarly, you can also check which software company is more reliable by sending an email request to both vendors and check which vendor replies faster.

As of now, the most popular services in our Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SWAG

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Access To Paid Projects
  • No Contracts Or Obligations
  • Completely Free
  • High Paying Clientele
  • iOS or Android Compatible
  • Real-Time Project Requests

Pricing Info

SWAG is a free service for businesses and geeks

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A free service designed to connect businesses and organizations with experts to help them with their business needs and operations.

Company Email

info@speakwithageek.com

Contact No.

Company's Address

100 Pine Street
Suite 1250
San Francisco, CA 94111

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Conversion Into Tickets
  • Ticket Merging
  • Ticket Escalation
  • Group contacts
  • In-depth reporting
  • Over 35 languages supported
  • Personalize queue
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

Pricing Info

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC

Integrations

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.

Company Email

support@happyfox.com

Contact No.

Company's Address

24, Executive Park, Suite 230, Irvine CA 92614, United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In the event you continue having second thoughts about which app will perform best for your business it might be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how big is its online presence. For example, in case of Facebook SWAG has 511000 likes on their official profile while HappyFox profile is liked by 194 people.

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