What is better Supportbench or ScreenConnect? If you need a reliable Customer Support Software product for your enterprise you should invest time and assess several solutions. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can find Supportbench’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or Supportbench’s user satisfaction level at 93% versus ScreenConnect’s 96% satisfaction score.
The comparison can help you identify the good and bad points of each software, and make up your mind on which suits you requirements better. On top of the rich features, the solution that is easy to understand and use is always the better choice.
People who want to save some time or want a Customer Support Software advice from our team might want to try out these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Supportbench and ScreenConnect were tested by a panel of reliable B2B experts who conducted a thorough study of all important elements of each app. Their ultimate rating was prepared using our unique SmartScore system which calculates an individual partial score to each factor like: main features, client support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect important to a company so we do our best to pay attention to all sides of a app prior to coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
