What is better Supportbench or ScreenConnect? Purchasing the proper Customer Support Software product is as easy as evaluating the solid and low functions and terms offered by Supportbench and ScreenConnect. Here you can also match their all round scores: 8.0 for Supportbench vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 93% for Supportbench vs. 96% for ScreenConnect.
We suggest that you take some time to examine their unique features and figure out which one is the better alternative for your business. What’s more bear in mind to factor in your company’s or industry’s unique case, for example, a multilingual software for a global team or a mobile platform to help you work in the field.
In case you you want to quickly identify the more reliable Customer Support Software according to our review team we advise you check out these products: Zendesk, Freshdesk, Freshdesk Omni.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Supportbench and ScreenConnect were evaluated by a panel of independent SaaS experts who prepared a full examination of all key aspects of each app. Their ultimate score was prepared with unique SmartScore system that gives an individual partial score to every factor including: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We are aware that useful features are not the only thing essential to a business so we make an effort to pay attention to all facets of a service before giving it a final score.
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