What is better Supportbench or Vivantio? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Supportbench received 8.0 points, while Vivantio gained 8.4 points. At the same time, for user satisfaction, Supportbench scored 93%, while Vivantio scored 93%.
Details about their unique elements, tools, supported platforms, customer support, plus more are given below to give you a more accurate comparison. Remember to purchase only the tools your company needs so as not to waste money for features which are redundant.
At the moment, the leading products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Every time you test different Customer Support Software products you shouldn’t just explore their list of features and provided pricing plans. Consider that the app should be meeting your requirements and team so the more flexible their offer the better. Explore what systems are supported by Supportbench and Vivantio and make sure you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, as this might be a key element for many companies.
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