What is better Supportbench or Zendesk? Buying the perfect Customer Support Software for your business is crucial to boosting your company’s effectiveness. In our platform, it is simple to assess different solutions to see which one is the appropriate software for your requirements. Here you can match Supportbench vs. Zendesk and check their overall scores (8.0 vs. 9.7, respectively) and user satisfaction rating (93% vs. 98%, respectively).
Additionally, you can look at the specifics of costs, terms, plans, capabilities, tools, and more, and determine which software offers more advantages for your business. In practice, select the software that allows you to add/remove features and pricing to match your company growth or lack of it.
Our experts made sure to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you are still having second thoughts about which app will be best for your company it might be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular every software is and how large is its online presence. For instance Supportbench Twitter profile has currently 3769 followers. At the same time Zendesk Twitter is followed by 75146 users.
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