What is better Supportbench or Zendesk? Examining products for the top Customer Support Software does not always have to be tough. On our review platform, you can easily match Supportbench and Zendesk and right away evaluate their differences. We allow you to check their uniqe benefits, supported devices, support service, costs, terms, and much more.
You can even assess their overall score (8.0 for Supportbench vs. 9.7 for Zendesk) and overall customer satisfaction level (93% for Supportbench vs. 98% for Zendesk). Take your time and compare your best choices and determine which one is ideal for your company. Likewise, you must assess the vendor’s business viability; can they be relied upon and will they still be operating in a few years time?
At the moment, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to simply compare Supportbench and Zendesk with one another. Even though useful functionalities, pricing plans and customer reviews are all important and should be included when making a final choice, you should also take a look at the recognition and awards merited by every app. Frequently a less popular solution may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which proves that regardless of limited market presence it’s a worthy contender to the services that dominate the market.
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