What is better Supportbench or Birdeye? You have such a wide range of Customer Support Software options in today’s state of that industry that selecting the best product may be overwhelming. On our comparison page, you can actually review the tool, terms and conditions, available plans, and more details of Supportbench and Birdeye.
It’s also possible to assess their score (8.0 for Supportbench vs. 9.0 for Birdeye) and user satisfaction level (93% for Supportbench vs. 97% for Birdeye). The scores and ratings provide you with an overall idea how both of these software products perform. Moreover, check if the application can integrate with the company’s current business apps to promote greater productivity.
We are aware that not all companies have the time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
If you continue having doubts about which service will work best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every solution is and how big is its online presence. For instance, in case of Facebook Supportbench has 390 likes on their official page while Birdeye profile is liked by 18062 users.
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