What is better Supportbench or Samanage? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Supportbench attained 8.0 points, while Samanage earned 8.9 points. At the same time, for user satisfaction, Supportbench scored 93%, while Samanage scored 98%.
Information regarding their features, tools, supported platforms, customer service, and more are given below to help you get a more precise comparison. Remember to get only the functions your company needs to avoid wasting cash for tools which are redundant.
We know that not all businesses have the time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
All the data, facts and opinions that we shared in this comparison were gathered from official vendor websites, promotional content available online, real-life experience from real users as well as our personal hands-on use of each software by a professional reviewer. We pay a lot of attention to extensively analyze every software, therefore we not only study it on our own, but we also match our results with views of other users from the SaaS community.
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