What is better Supportbench or ManageEngine ServiceDesk Plus? To ensure that you get the most efficient and productive Customer Support Software for your firm, you have to compare products available on the market. For example, here you can match Supportbench’s overall score of 8.0 against ManageEngine ServiceDesk Plus’s score of 8.7. You can even compare their general user satisfaction: Supportbench (93%) vs. ManageEngine ServiceDesk Plus (100%).
Moreover, you can assess their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are sure that you choose the best software for your needs. It’s clear you have to know your specific needs to realize which solution matches those needs.
As of now, the most popular solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as important as useful features and client support responsiveness are pricing packages provided by Supportbench and ManageEngine ServiceDesk Plus. Even though pricing should not be a deciding aspect it’s definitely a significant thing to think about. You should count on a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your company expands. Make sure you don’t pick plans that include additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a practical overview of what it’s like to work with Supportbench and ManageEngine ServiceDesk Plus.
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