What is better Supportbench or NinjaOne (Formerly NinjaRMM)? Selecting the most appropriate Customer Support Software for your organization is hard with too much functions, choices, and offers to choose from. However, using our review directory will help you to streamline the selection process by reading all main software in a single place.
As an illustration, you can compare Supportbench and NinjaOne (Formerly NinjaRMM) for their features and overall scores, namely, 8.0 and 8.6, respectively. Furthermore, you can compare which software has higher general user satisfaction rating: 93% (Supportbench) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which product is the better choice for your business. Don’t simply pick the software with the lowest price, but the one that gives the best value.
As of now, the leading products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
All the data, details and experiences that we presented in this comparison were collated from official vendor pages, advertising resources available online, actual experience from real clients as well as our individual direct use of each software by a professional reviewer. We put a lot of effort to extensively test each service, as a result we not only test it on our own, but we also correlate our results with experiences of other members from the SaaS community.
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