What is better Sugester or ScreenConnect? Today’s enterprises seek the most effective Customer Support Software product to remain competitive. On this page we help you with buying the best service, by allowing you to assess Sugester and ScreenConnect down to the very details of their individual features.
You can even examine our general scoring values, which rate the software all round quality and performance. Sugester got a 7.0 score, while ScreenConnect has a score of 9.0. Likewise, you may compare their general user satisfaction rating: 100% (Sugester) against 96% (ScreenConnect). Don’t forget to select the application that best matches your most crucial issues, not the application with a lot of features.
People who are pressed for time or could use a Customer Support Software suggestion from our team may want to examine these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cater to all the needs of a business. Though core functionalities of Sugester and ScreenConnect are obviously a priority you should also thoroughly examine the integrations provided by a given service. Quote frequently you will already be working with various kinds of SaaS software in your company and it’s always better to opt for services that integrate well with each other. With that approach you will be able to guarantee a reliable exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one solution and the other.
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