What is better Sugester or ScreenConnect? Specific firms need different types of Customer Support Software. To understand well which one suits you, consider comparing various solutions feature by feature including their terms and pricing. Similarly, you can get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Sugester (7.0) vs. ScreenConnect (9.0) for overall quality and functionality; Sugester (100%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their high and weaker points and see which software is a more sensible choice for your company. A simple, practical tactic is to note down the pros and cons of both solutions next to each other and find out which app has more benefits.
People who are pressed for time or could use a Customer Support Software suggestion from our team may want to examine these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you test various Customer Support Software services you shouldn’t just study their features list and available pricing plans. Consider that the solution must be adjusted to your work processes and business so the more flexible their offer the better. Explore what platforms are supported by Sugester and ScreenConnect and make sure you will get mobile support for whatever devices you work on in your company. You should also examine which languages and countries are supported, as this might be a key element for many firms.
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