What is better Spechy or ScreenConnect? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Spechy attained 8.0 points, while ScreenConnect gained 9.0 points. At the same time, for user satisfaction, Spechy scored 95%, while ScreenConnect scored 96%.
Information regarding their features, tools, supported platforms, customer service, etc. are provided below to provide you with a more precise assessment. Don’t forget to choose only the features that you need so you don’t waste money for tools which are redundant.
We know that not all businesses have enough time to test a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having second thoughts about which service will perform best for your business it may be a sensible idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given solution is and how wide is its online presence. For example, in case of Facebook Spechy has 12 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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