What is better Spechy or ScreenConnect? The perfect Customer Support Software is a program that can address your company’s unique demands. It’s easy to find which solution works best for your industry if you assess different products before you decide which one is the best.
As an example, Spechy and ScreenConnect are scored at 8.0 and 9.0, respectively, for general quality and performance. Similarly, Spechy and ScreenConnect have a user satisfaction rating of 95% and 96%, respectively, which reveals the general feedback they get from customers. Better yet, talk to a current user of the software and solicit their opinion about the application in question.
Those of you who want to save some time or would like to get a Call Center Software suggestion from our experts may want to examine these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that even though both Spechy and ScreenConnect may provide an excellent range of features every product might be designed for a different company size. If you are studying different apps you may want to focus on a company size they are aimed at. Specific elements might scale up effectively for big enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for complex features that you might never use.
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