What is better SoGoCX or ReferenceEdge? You have such a wide range of Customer Experience Management Software options in today’s state of that industry that picking the right product may be frustrating. On our comparison page, we let you assess the tool, pricing conditions, available plans, and more details of SoGoCX and ReferenceEdge.
You can evaluate their score (9.2 for SoGoCX vs. 6.8 for ReferenceEdge) and user satisfaction level (97% for SoGoCX vs. N/A% for ReferenceEdge). The scores and ratings give you a solid idea how these two software products perform. In addition, make sure if the software can integrate with existing business apps to promote greater productivity.
Our experts made sure to review all popular Customer Experience Management Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Smartlook, Zendesk, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Both SoGoCX and ReferenceEdge were tested by a team of reliable B2B experts who prepared a detailed examination of all important elements of each product. Their ultimate score was prepared using our unique SmartScore algorithm that provides a separate partial score to each component such as: main features, customer support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing important to a company so we make an effort to pay attention to all facets of a product prior to calculating its final rating.
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