What is better SoGoCX or ReferenceEdge? You can use our scoring system to give you a general idea which Customer Experience Management Software product is better for your company. For overall product quality, SoGoCX received 9.2 points, while ReferenceEdge earned 6.8 points. At the same time, for user satisfaction, SoGoCX scored 97%, while ReferenceEdge scored N/A%.
Information regarding their functions, tools, supported platforms, customer support, and more are provided below to give you a more versatile review. Don’t forget to get only the tools that you need so as not to waste cash for features which are redundant.
We know that not all businesses have enough time to try out a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Smartlook, Alchemer, Zendesk.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Both SoGoCX and ReferenceEdge were evaluated by a team of reliable SaaS experts who prepared a thorough analysis of all core elements of each service. Their total rating was calculated using our unique SmartScore model that gives an individual partial score to each element including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We realize useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a solution prior to giving it a final rating.
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