What is better SoGoCX or Intercom? The perfect Customer Experience Management Software is a service that can tackle your company’s specific demands. You can identify which solution works really with your enterprise if you examine different products before you decide which one is the best.
For example, SoGoCX and Intercom are scored at 9.2 and 8.9, respectively, for general quality and performance. Likewise, SoGoCX and Intercom have a user satisfaction rating of 97% and 96%, respectively, which indicates the general feedback they get from customers. Better yet, reach put to an existing user of the software and ask for their feedback about the solution in question.
We did our best to review all popular Customer Experience Management Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Smartlook, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
If you continue having second thoughts about which solution will be best for your business it may be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular a given solution is and how extensive is its online presence. For example SoGoCX Twitter account has currently 10239 followers. At the same time Intercom Twitter is followed by 15578 users.
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