What is better SoGoCX or NICE inContact CXone? If you need an effective Customer Experience Management Software product for your organization you need to invest time and assess a wide range of solutions. It doesn’t have to be tricky, and can be as simple as matching their features in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can check SoGoCX’s overall score of 9.2 and compare it against NICE inContact CXone’s score of 8.8; or SoGoCX’s user satisfaction level at 97% versus NICE inContact CXone’s 91% satisfaction score.
The contrast will allow you to find out the strengths and weaknesses of each software, and make up your mind on which suits you requirements better. Aside from the main features, the application which is simple and intuitive is always the better option.
Those of you who want to save some time or need a Customer Experience Management Software suggestion from our team may want to examine these top choices for the current year: Alchemer, Smartlook, Zendesk.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
If you continue having doubts about which service will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every app is and how big is its online presence.For example, if you check SoGoCX LinkedIn account you’ll learn that they are followed by 1131 users. In case of NICE inContact CXone the number of followers on their LinkedIn page is 27443.
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