What is better SoGoCX or NICE inContact CXone? Getting the perfect Customer Experience Management Software product is all about comparing different solutions and determining the top program for your specific needs. Our unique system will give you a brief look at the general rating of SoGoCX and NICE inContact CXone. For total quality and performance, SoGoCX scored 9.2, while NICE inContact CXone scored 8.8. On the other hand, for user satisfaction, SoGoCX earned 97%, while NICE inContact CXone earned 91%.
Below you can also check their features, terms, plans, etc. to determine what software will be more suitable for your company. One critical feature to assess is if the application allows you to enable/disable restrictions on different types of users to protect any critical company data.
We know that not all businesses have the time to test a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Almost as crucial as useful features and client support level are pricing packages offered by SoGoCX and NICE inContact CXone. While price should not be the sole element it’s definitely a significant thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your business grows. You should be certain you don’t choose pricing plans that include extra tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often count on special pricing. You should also give a chance to a free trial or demo of every app to spend at least some time working with it. It’s a helpful experience that doesn’t need you to spend any money and offers a reliable overview of what it feels like to work with SoGoCX and NICE inContact CXone.
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