What is better Sinch or Genesys Cloud? We are here to improve the process of comparing Customer Support Software products for you. In particular, on this page you can look at the overall performance of Sinch (8.6) and compare it with the overall performance of Genesys Cloud (9.0). It's also possible to match their overall user satisfaction rating: Sinch (94%) vs. Genesys Cloud (93%).
Furthermore, lexamine their functions in detail to check which product can better tackle your company’s requirements. Generally, any business app has to let you to quickly check the big picture, all the while offering you quick access to the details.
We know that not all businesses have enough time to scrutinize dozens of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Business Phone Systems category are: RingCentral, Comcast Business VoiceEdge®, Axon Virtual PBX.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
In case you are still having doubts about which service will work best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular a given product is and how large is its online presence. For instance, in case of Facebook Sinch has 4190 likes on their official profile while Genesys Cloud profile is liked by 16058 people.
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