What is better SignalZen or ScreenConnect? We are here to streamline the process of comparing Customer Support Software products for you. For example, on this page you can check the overall performance of SignalZen (8.0) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: SignalZen (97%) vs. ScreenConnect (96%).
Furthermore, you can read their functions in detail to see which product can better address your company’s requirements. In general, any business solution has to let you to quickly view the big picture, at the same time offering you quick access to the details.
We did our best to review all popular Live Chat Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
SignalZen is a chat platform that allows customer support teams and staff to engage with website visitors through real-time chats that can be created, tracked, and handled from Slack and mobile devices.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which product will perform best in your case it might be a good idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular every solution is and how big is its online presence. For example, in case of Facebook SignalZen has 181 likes on their official page while ScreenConnect profile is liked by 24487 people.
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