What is better SignalZen or ScreenConnect? You have such a huge number of Customer Support Software solutions in today’s market that selecting the best product can be confusing. On our comparison page, we let you assess the functions, pricing conditions, available plans, and more details of SignalZen and ScreenConnect.
It’s also possible to examine their score (8.0 for SignalZen vs. 9.0 for ScreenConnect) and user satisfaction level (97% for SignalZen vs. 96% for ScreenConnect). The scores and ratings provide you with a general idea how both of these software products perform. In addition, find out if the solution can integrate with your current business apps to guarantee greater productivity.
We did our best to review all popular Live Chat Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
SignalZen is a chat platform that allows customer support teams and staff to engage with website visitors through real-time chats that can be created, tracked, and handled from Slack and mobile devices.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cover all the requirements of a specific team. While key functionalities of SignalZen and ScreenConnect should matter you should also carefully study the integrations offered by every service. In many cases you will already be working with other types of SaaS software in your company and it’s definitely better to select services that integrate well with each other. If you do that you can be certain of an effortless exchange of information between your teams and software used, which can considerably reduce time wasted on migrating between one app and the next.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
