What is better SignalZen or Salesforce Service Cloud? You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, SignalZen earned 8.0 points, while Salesforce Service Cloud gained 9.6 points. Meanwhile, for user satisfaction, SignalZen scored 97%, while Salesforce Service Cloud scored 97%.
Specifics of their functions, tools, supported platforms, customer support, plus more are available below to provide you with a more versatile comparison. Remember to choose only the features that you need so you don’t waste resources for functions that are unnecessary.
We did our best to prepare reviews of all popular Live Chat Software services offered out there, but among all the ones we reviewed these three caught our special attention: Pipedrive, Zendesk, Vision Helpdesk.
SignalZen is a chat platform that allows customer support teams and staff to engage with website visitors through real-time chats that can be created, tracked, and handled from Slack and mobile devices.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
No Customer Support Software will be able to cover all the requirements of a company. Though core functionalities of SignalZen and Salesforce Service Cloud are important you should also carefully analyze the integrations provided by every service. Very often you will already be making use of other types of B2B software in your company and it’s always wiser to select software that integrate well with one another. With that approach you can guarantee a reliable transfer of data between your teams and apps, which can really reduce time spent on migrating between one app and the other.
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