What is better ServiceNow Knowledge Management or Document360? A great way to choose the right Knowledge Management Software product for your company is to cross-check the solutions against each other. Here you can compare ServiceNow Knowledge Management and Document360 and see their capabilities compared thoroughly to help you choose which one is the better product.
Similarly, you can compare their overall ratings, for instance: overall score (ServiceNow Knowledge Management: 9.8 vs. Document360: 9.0) and user satisfaction (ServiceNow Knowledge Management: 100% vs. Document360: 97%). Examine their differences and similarities and discover which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next couple of years?
If you need to quickly find the optimal Knowledge Management Software according to our review team we suggest you take a look at one of these solutions: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
In case you continue having doubts about which service will perform best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular every software is and how large is its online presence. For example, in case of Facebook ServiceNow Knowledge Management has 15854 likes on their official profile while Document360 profile is liked by 157 users.
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