What is better ServiceNow Knowledge Management or Astute Knowledge? It’s easy to our scoring system to provide you with a general idea which Knowledge Management Software product is better for your business. For overall product quality, ServiceNow Knowledge Management earned 9.8 points, while Astute Knowledge received 8.7 points. At the same time, for user satisfaction, ServiceNow Knowledge Management scored 100%, while Astute Knowledge scored 92%.
Specifics of their unique elements, tools, supported platforms, customer service, and more are provided below to help you get a more precise assessment. Keep in mind to choose only the tools that you need so you don’t waste money for functions which are redundant.
Our experts made sure to review all popular Knowledge Management Software products offered on the market, but among them these three deserved our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.
A knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.
You should keep in mind that even though both ServiceNow Knowledge Management and Astute Knowledge may offer an outstanding range of features each software may be created for a different company size. If you are comparing features you should pay attention to a business type they are catering to. Specific elements might scale up efficiently for large enterprises but if you have a small or medium company it’s often better to stay away from paying for advanced features that you might never have a chance to use.
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