What is better ServiceNext or ScreenConnect? Purchasing the right Customer Support Software product is as simple as evaluating the strong and weak characteristics and terms offered by ServiceNext and ScreenConnect. Here you can also match their all round scores: 8.0 for ServiceNext vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 96% for ServiceNext vs. 96% for ScreenConnect.
We suggest that you take some time to review their specific functions and figure out which one is the better option for your company. What’s more keep in mind to take into account your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile app to help you work away from your office.
We did our best to review all popular Live Chat Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Pipedrive, Zendesk, Vision Helpdesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you test different Customer Support Software solutions you shouldn’t just explore their features list and available pricing packages. Keep in mind the software must be matching your requirements and company so the more flexible their offer the better. Find our what systems are supported by ServiceNext and ScreenConnect and be certain you will get mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many firms.
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