What is better ServiceNext or ScreenConnect? Getting the most appropriate Customer Support Software for your organization is not that easy with too much functions, choices, and offers to take note of. But, relying on our review directory will allow you to simplify the selection steps by getting all major solutions in one place.
As an illustration, you can contrast ServiceNext and ScreenConnect for their features and overall scores, in this case, 8.0 and 9.0, respectively. Likewise, you can see which product has higher general user satisfaction rating: 96% (ServiceNext) and 96% (ScreenConnect) to find out which software is the better choice for your organization. Don’t simply buy the solution with the cheapest price, but the one that gives the best value for your money.
At the moment, the best solutions in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services analyzed on this page are only a small part of our full Customer Support Software category and you should keep in mind that there could be more desirable solutions available. If you want to make sure you make the optimal decision for your team we strongly urge you to try out more services first. You can also consider to study our top 10 Customer Support Software list to find out which software are now the highest-rated ones and dominate the market.
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