What is better ServiceNext or Vivantio? When scouting for the ideal Customer Support Software for your firm it is suggested that you evaluate the functions, prices, as well as other important info regarding the product and vendor. Here, you can examine the parallels and distinctions between ServiceNext (overall score at 8.0 and user satisfaction at 96%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You can also examine their specific modules, such as tools, plans, rates, terms, etc. What is more, read the terms closely for information on extra charges, such as, setup cost, separate support plan, upgrade fees, storage fees, and other similar charges.
People who don't have much time or need a Live Chat Software recommendation from our experts might want to investigate these top choices for the current year: Vision Helpdesk, Zendesk, Pipedrive.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you compare various Customer Support Software products you shouldn’t just look at their list of features and available pricing packages. Keep in mind the solution should be matching your requirements and team so the more flexible their offer the better. Learn what OSes are supported by ServiceNext and Vivantio and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, because this might be a deal breaker for many businesses.
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