What is better ServiceNext or Kayako? With a wide range of features, pricing, conditions, and more to compare, choosing the best Customer Support Software for your organization is challenging. However by working with our system, you can easily match the functions of ServiceNext and Kayako as well as their general score, respectively as: 8.0 and 9.0 for overall score and 96% and 95% for user satisfaction.
You can also compare them feature by feature check out which software is a better fit for your business. Keep in mind to ask for a trial version first prior to getting a plan to get a firsthand experience how the program works in practical situations.
Users who want to save some time or would like to get a Live Chat Software suggestion from our experts might want to try out these top choices for the current year: Vision Helpdesk, Zendesk, Pipedrive.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
You should pay attention to the fact that while both ServiceNext and Kayako may have an excellent set of features every software could be designed for a different company size. If you are comparing features you should focus on a company type they are catering to. Certain functionalities may scale up well for huge enterprises but if you have a small or mid-sized business it’s usually better to refrain paying for advanced functionalities that you may never have a chance to use.
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