What is better ServiceNext or Zendesk? Buying the best Customer Support Software for your organization is crucial to boosting your company’s effectiveness. In our platform, it's easy to assess different solutions to see which one is the ideal software for your needs. Here you can match ServiceNext vs. Zendesk and check out their overall scores (8.0 vs. 9.7, respectively) and user satisfaction rating (96% vs. 98%, respectively).
You can also study the details of prices, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, select the software that allows you to add/remove features and price terms to complement your company growth or lack of it.
If you want to quickly decide on the best Live Chat Software according to our experts we suggest you take a look at the following services: Vision Helpdesk, Pipedrive, Zendesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as features and customer support level are pricing packages made available by ServiceNext and Zendesk. Although price should not be a deciding aspect it’s definitely an important thing to consider. You should count on a flexible pricing package that can be matched with your team size and effortlessly scaled up when your company grows. Make sure you don’t select plans that include additional tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can usually count on discounts. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and offers a practical overview of what it’s like to work with ServiceNext and Zendesk.
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