What is better ServiceNext or Salesforce Service Cloud? To ensure that you purchase the most effective and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match ServiceNext’s overall score of 8.0 against Salesforce Service Cloud’s score of 9.6. You may also evaluate their general user satisfaction: ServiceNext (96%) vs. Salesforce Service Cloud (97%).
Moreover, you can compare their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are more likely to pick the right software for your company. It’s clear you must understand your specific needs to realize which software meets those needs.
We are aware that not all people have enough time to try out a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you choose a app that you think will work best for your business you shouldn’t just focus on what reviewers have to say about it. Quite frequently personal experience with the app may change, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you a reliable impression of how actual users of ServiceNext and Salesforce Service Cloud evaluate their contact with the product. Our algorithm is based on complex analysis of product mentions on other sites, social networks and blogs, so you will receive a complete and reliable landscape of what other people think about each product. In this case ServiceNext got a total satisfaction rating at 96% while for Salesforce Service Cloud 97% of users say they had a positive experience with it.
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