What is better Service Creatio or ScreenConnect? Finding the suitable Help Desk Software product is as simple as contrasting the good and poor characteristics and terms offered by Service Creatio and ScreenConnect. Here it's also possible to match their total scores: 8.6 for Service Creatio vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 100% for Service Creatio vs. 96% for ScreenConnect.
We suggest that you spend some time to study their specific functions and decide which one is the better option for your business. What’s more remember to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global team or a mobile platform to help you work in the field.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
Growth + Service starts from $40/user/month. Provide automation to SMB clients.
Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and reviews that we provided in this comparison were taken from official vendor websites, marketing materials available online, real-life experience from real clients as well as our individual hands-on use of every product by a professional reviewer. We do our best to thoroughly test every solution, therefore we not only study it on our own, but we also match our observations with views of other members from the SaaS community.
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