What is better Semantria or ScreenConnect? The ideal Customer Support Software is a program that can deal with your company’s specific needs. It’s easy to find which choice works best for your company if you compare several products before you decide which one is the best.
For example, Semantria and ScreenConnect are scored at 7.2 and 9.0, respectively, for overall quality and performance. Likewise, Semantria and ScreenConnect have a user satisfaction rating of 100% and 96%, respectively, which suggests the general response they get from customers. Moreover, get in touch with a current customer of the software and ask for their comments regarding the solution in question.
Our team put a lot of effort to prepare reviews of all popular services that you can find on the market, but among them these three deserved our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research various Customer Support Software services you shouldn’t just analyze their list of features and provided pricing packages. Consider that the app should be matching your requirements and business so the more flexible their offer the better. Check what platforms are supported by Semantria and ScreenConnect and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a deal breaker for many firms.
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