What is better Semantria or ScreenConnect? Specific organizations want different types of Customer Support Software. To find out which service meets your needs, consider evaluating various options feature by feature along with their terms and prices. Likewise, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: Semantria (7.2) vs. ScreenConnect (9.0) for all round quality and usefulness; Semantria (100%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and weak points and find out which software is a better choice for your company. An effective, simple tactic is to write the strengths and weaknesses of both services next to each other and check which software comes on top.
Users who want to save some time or could use a recommendation from our team might want to examine these top choices for the current year: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as functionalities and customer support responsiveness are pricing plans given by Semantria and ScreenConnect. While price should not be a deciding element it’s surely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and painlessly scaled up if your company expands. Make sure you don’t pick packages that have extra features that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can often benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to spend any money and provides you with a solid overview of what it feels like to work with Semantria and ScreenConnect.
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