What is better Semantria or Zendesk? You can use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Semantria attained 7.2 points, while Zendesk received 9.7 points. At the same time, for user satisfaction, Semantria scored 100%, while Zendesk scored 98%.
Information regarding their functions, tools, supported platforms, customer support, and more are given below to help you get a more correct assessment. Keep in mind to purchase only the tools your company needs so as not to waste cash for features that you won’t be using.
If you would like to quickly decide on the optimal according to our experts we suggest you try out these products: .
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you are still having second thoughts about which solution will perform best in your case it may be a sound idea to check out each service’s social metrics. These metrics are quite often a way to see how popular each solution is and how large is its online presence.For instance, if you check Semantria LinkedIn profile you’ll learn that they are followed by 22 people. In case of Zendesk the volume of followers on their LinkedIn page is 59490.
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