What is better ScreenConnect or SWAG? Getting the best Customer Support Software for your organization is not that easy with a lot of functions, choices, and offers to take note of. However, relying on our review platform will help you to streamline the selection steps by showing all key apps in a single place.
For instance, you can compare ScreenConnect and SWAG for their functions and overall scores, in this case, 9.0 and 8.0, respectively. Furthermore, you can compare which product has better general user satisfaction rating: 96% (ScreenConnect) and 97% (SWAG) to learn which solution is the better choice for your organization. Don’t simply choose the software with the cheapest price, but the one that gives the most cost-effective value.
We did our best to prepare reviews of all popular Remote Support Software solutions available out there, but among them these three caught our special attention: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare different Customer Support Software apps you shouldn’t simply study their list of features and offered pricing packages. Keep in mind the product should be meeting your work processes and team so the more flexible their offer the better. Learn which systems are supported by ScreenConnect and SWAG and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this might be a critical factor for many firms.
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