What is better ScreenConnect or MetaCaseDesk? Getting the best Help Desk Software for your organization is difficult with various features, options, and offers to choose from. On the other hand, relying on our website will make it possible for you to simplify the selection process by reading all key services in one place.
For instance, you can compare ScreenConnect and MetaCaseDesk for their tools and overall scores, namely, 9.0 and 8.0, respectively. Likewise, you can see which product has better general user satisfaction rating: 96% (ScreenConnect) and 100% (MetaCaseDesk) to determine which solution is the better option for your organization. Don’t simply choose the solution with the most attractive price, but the one that offers the most cost-effective value.
People who want to save some time or need a Remote Support Software advice from our team may want to examine these top choices for the current year: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Every time you select a app that you believe will be an actual asset for your company you shouldn’t only pay attention to what professionals have to say about it. Very often personal experience with the solution will vary, depending on your own preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for each software to give you a quick impression of how actual users of ScreenConnect and MetaCaseDesk rate their contact with the solution. Our algorithm is based on advanced analysis of product appearances on other websites, social media and blogs, so you will receive a complete and reliable landscape of what other people think about each product. In this example ScreenConnect got a total satisfaction rating at 96% while for MetaCaseDesk 100% of people say they had an enjoyable experience with it.
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