What is better MetaCaseDesk or ScreenConnect? Today’s enterprises require the most effective Help Desk Software product to remain competitive. On this page we help you with buying the right software, by allowing you to examine MetaCaseDesk and ScreenConnect down to the very details of their individual features.
You may also check our overall scoring values, which rate the software overall quality and performance. MetaCaseDesk got a 8.0 score, while ScreenConnect has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (MetaCaseDesk) against 96% (ScreenConnect). Remember to choose the solution that best matches your most crucial issues, not the application with the higher number of features.
We did our best to prepare reviews of all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be perfect enough to cover all the needs of a company. Though key features of MetaCaseDesk and ScreenConnect should matter you should also thoroughly examine the integrations provided by a given service. Quote frequently you will already be working with some other B2B software in your company and it’s definitely more beneficial to choose solutions that integrate well with one another. With that approach you will be able to ensure an effortless transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one app and the other.
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