What is better MetaCaseDesk or Vivantio? A great way to choose the right Help Desk Software product for your business is to match the solutions against each other. Here you can compare MetaCaseDesk and Vivantio and see their functions compared thoroughly to help you select which one is the better product.
Furthermore, you can review their overall ratings, for instance: overall score (MetaCaseDesk: 8.0 vs. Vivantio: 8.4) and user satisfaction (MetaCaseDesk: 100% vs. Vivantio: 93%). Analyze their distinctive features and similarities and discover which one outperforms the other. Moreover, think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
Currently, the most significant services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both MetaCaseDesk and Vivantio were reviewed by a panel of independent SaaS experts who carried out a full examination of all core aspects of every product. Their ultimate score was prepared by means of unique SmartScore system which calculates an individual partial score to every component such as: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. We realize useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a software prior to calculating its final score.
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