What is better MetaCaseDesk or Kayako? When choosing the best Help Desk Software for your organization our recommendation is that you evaluate the characteristics, costs, as well as other important information concerning the product and vendor. Here, you can examine the similarities and discrepancies between MetaCaseDesk (overall score at 8.0 and user satisfaction at 100%) and Kayako (overall score at 9.0 and user satisfaction at 95%).
It's also possible to look at their particulars elements, like functions, plans, pricing, conditions, etc. What is more, read the terms thoroughly for information on hidden costs, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.
Our experts made sure to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
No Help Desk Software will manate to cater to all the needs of a specific team. Though main functionalities of MetaCaseDesk and Kayako are obviously a priority you should also thoroughly study the integrations supported by every solution. In many cases you will already be using other types of B2B software in your company and it’s definitely more beneficial to opt for solutions that integrate well with each other. With that approach you will be able to be certain of an effortless exchange of data between your teams and apps, which can considerably reduce time devoted to migrating between one solution and the next.
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