What is better ScreenConnect or Helpdesk Pilot? Buying the most effective Help Desk Software product is all about comparing numerous solutions and determining the top application for your specific needs. Our proprietary process gives you a quick look at the general rating of ScreenConnect and Helpdesk Pilot. For all round quality and performance, ScreenConnect scored 9.0, while Helpdesk Pilot scored 7.2. On the other hand, for user satisfaction, ScreenConnect earned 96%, while Helpdesk Pilot earned 99%.
Below you can also look at their features, terms, plans, etc. to see which application will be more appropriate for your needs. An important aspect to assess is if the software allows you to toggle on/off limitations on various types of users to secure any confidential corporate data.
We are aware that not all companies have the time to test a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
All the data, details and statistics that we presented in this comparison were taken from official vendor pages, advertising content available online, actual experience from real clients as well as our own everyday use of each solution by an expert. We pay a lot of attention to comprehensively test every app, therefore we not only examine it ourselves, but we also correlate our findings with experiences of other people from the SaaS community.
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