What is better Helpdesk Pilot or Salesforce Service Cloud? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is better for your business. For overall product quality, Helpdesk Pilot attained 7.2 points, while Salesforce Service Cloud received 9.6 points. At the same time, for user satisfaction, Helpdesk Pilot scored 99%, while Salesforce Service Cloud scored 97%.
Details about their characteristics, tools, supported platforms, customer service, and more are given below to help you get a more versatile assessment. Keep in mind to purchase only the tools that you need so as not to waste cash for features which are redundant.
Those of you who want to save some time or want a suggestion from our experts may want to investigate these top choices for this year: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
It may not always be sufficient to just compare Helpdesk Pilot and Salesforce Service Cloud with one another. Although useful features, pricing and user reviews are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards won by every software. Frequently a less popular product may turn out to be an excellent choice that was distinguished with industry awards such as our Experts’ Choice Award which shows that regardless of smaller market presence it’s a worthy contender to the solutions that dominate the market.
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