What is better Helpdesk Pilot or ScreenConnect? Selecting the best Help Desk Software for your business is not that easy with a lot of features, options, and offers to take note of. But, depending on our review platform will make it possible for you to simplify the selection process by getting all major apps in a single location.
For instance, you can contrast Helpdesk Pilot and ScreenConnect for their tools and overall scores, namely, 7.2 and 9.0, respectively. Similarly, you can compare which software has better general user satisfaction rating: 99% (Helpdesk Pilot) and 96% (ScreenConnect) to determine which one is the better option for your organization. Don’t just buy the service with the most attractive price, but the one that offers the best value.
In the event you need to quickly locate the best according to our review team we suggest you take a look at one of these services: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which product will be best in your case it might be a good idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular each product is and how big is its online presence.For instance, if you look at Helpdesk Pilot LinkedIn account you’ll learn that they are followed by 0 users. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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