What is better Helpdesk Pilot or ScreenConnect? Buying the perfect Help Desk Software for your business is essential to boosting your company’s efficiency. In our platform, you can easily compare a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Helpdesk Pilot vs. ScreenConnect and look at their overall scores (7.2 vs. 9.0, respectively) and user satisfaction rating (99% vs. 96%, respectively).
Additionally, you can browse the specifics of rates, terms, plans, capabilities, tools, and more, and find out which software offers more advantages for your business. In practice, select the software that lets you to add/remove features and pricing to complement your business growth or lack of it.
As of now, the best services in our category are: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare various Help Desk Software apps you shouldn’t just explore their list of features and offered pricing packages. Pay attention to the fact that the service should be meeting your work processes and business so the more flexible their offer the better. Explore what systems are supported by Helpdesk Pilot and ScreenConnect and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a deal breaker for many companies.
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