What is better Helpdesk Pilot or ScreenConnect? You have so many Help Desk Software choices in today’s market that picking the right product can be difficult. On our comparison page, you can easily evaluate the tool, terms and conditions, available plans, and more details of Helpdesk Pilot and ScreenConnect.
You can compare their score (7.2 for Helpdesk Pilot vs. 9.0 for ScreenConnect) and user satisfaction level (99% for Helpdesk Pilot vs. 96% for ScreenConnect). The scores and ratings provide you with a solid idea how these two software products perform. Moreover, check if the solution can integrate with existing business apps to promote greater productivity.
Those of you who want to save some time or could use a advice from our experts may want to try out these top choices for this year: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a software that you are sure will be an actual asset for your company you shouldn’t just focus on what professionals have to say about it. In many cases individual experience with the app may be different, depending on your own goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick overview of how real users of Helpdesk Pilot and ScreenConnect estimate their experience with the solution. Our system is based on complex analysis of product appearances on other sites, social media as well as blogs, so you are going to get a comprehensive and credible picture of what other clients think about each software. In this example Helpdesk Pilot has a total satisfaction rating at 99% while for ScreenConnect 96% of users say they had a positive experience with it.
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