What is better Scorebuddy or ScreenConnect? Getting the perfect Customer Support Software for your firm is essential to improving your company’s productivity. In our platform, you can easily review various solutions to see which one is the appropriate software for your requirements. Here you can match Scorebuddy vs. ScreenConnect and examine their overall scores (7.3 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
You can also study the details of prices, terms and conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. In general, choose the software that lets you to change the features and pricing to complement your company growth or lack of it.
We did our best to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want just a wide set of functionalities and adjustable pricing from a credible Customer Support Software. Almost as essential as main features is a quality customer support. You want to make sure that in a situation where you have any questions about Scorebuddy or ScreenConnect, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality useful to your team you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you are able to profit from personal training or at least an FAQ you can use.
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