What is better Scorebuddy or Vivantio? If you want an efficient Customer Support Software product for your business you need to remember to examine a wide range of options. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. For example, on this page you can check Scorebuddy’s overall score of 7.3 and compare it against Vivantio’s score of 8.4; or Scorebuddy’s user satisfaction level at 100% versus Vivantio’s 93% satisfaction score.
The contrast can help you find out the pros and cons of each program, and choose which one suits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better option.
People who are pressed for time or could use a Customer Support Software recommendation from our experts may want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you choose a app that you think will work best for your business you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently individual experience with the solution may be different, depending on specific goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a reliable overview of how actual users of Scorebuddy and Vivantio estimate their contact with the app. Our system is based on complex analysis of product appearances on other sites, social media and blogs, so you will receive a comprehensive and reliable overview of what other customers think about every product. In this case Scorebuddy got a total satisfaction rating at 100% while for Vivantio 93% of users express they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
