What is better Salesforce Live Agent or Chatra.io? If you want a reliable Customer Support Software product for your company you have to make time to assess several alternatives. It doesn’t have to be difficult, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can see Salesforce Live Agent’s overall score of 9.1 and compare it against Chatra.io’s score of 8.5; or Salesforce Live Agent’s user satisfaction level at 92% versus Chatra.io’s 100% satisfaction score.
The evaluation can help you identify the pros and cons of each application, and choose which one fits you requirements better. On top of the robust features, the solution that is easy to understand and use is always the better choice.
Those of you who want to save some time or would like to get a Live Chat Software advice from our team might want to investigate these top choices for this year: Vision Helpdesk, Pipedrive, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
No Customer Support Software will be perfect enough to solve all the requirements of a company. Even though main features of Salesforce Live Agent and Chatra.io are obviously a priority you should also thoroughly examine the integrations offered by each product. Quote frequently you will already be using various kinds of B2B software in your company and it’s much wiser to go with software that integrate well with one another. That way you can guarantee a smooth exchange of data between your teams and software used, which can really reduce time devoted to migrating between one service and the other.
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