What is better Salesforce Live Agent or Chatra.io? Finding the ideal Customer Support Software for your company is crucial to improving your company’s efficiency. In our platform, you can easily compare numerous solutions to see which one is the right software for your needs. Here you can match Salesforce Live Agent vs. Chatra.io and examine their overall scores (9.1 vs. 8.5, respectively) and user satisfaction rating (92% vs. 100%, respectively).
It's also possible to look at the details of rates, terms and conditions, plans, services, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software that allows you to add/remove features and price terms to match your business growth or lack of it.
We know that not all businesses have the time to examine a wide range of various products, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
You shouldn’t expect only a wide set of useful tools and flexible pricing plans from a reliable Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that when you have any questions about Salesforce Live Agent or Chatra.io, or you face some problems, or maybe you’ll need to ask for a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. It’s also a significant advantage if you can profit from individual training or at least a knowledge base you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
