Salesforce Live Agent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Real-Time Live Chat Support
- Personalized Messages
- Snap-ins
- Multilingual Support
- Customer Profile
- Chat Routing
- Customer Chat Sneak Peak
- Pre-Written Messages
- Private Messages
- Real-Time Agent Coaching
- Agent Queue Monitoring
- Agent Performance Metrics
- Instant Message Sessions Metrics
Pricing Info
Pricing Info
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Integrations
Integrations
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Company Email
Contact No.
Company's Address
Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
Salesforce Live Agent Comparisons
Popular Salesforce Live Agent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Online and offline modes
- Targeted chats
- Real-time visitor List
- Pre-chat form
- Invisibility mode
- Operating hours
- Groups
- Mobile apps
- Forward messages to email
- Reply templates
- Intelligent chat queues
- Detailed customer information
Pricing Info
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Here are the details:
- Monthly – $19/agent
- Annually – $15/agent
Integrations
Chatra.io integrates with the following business systems and applications:
- Front
- Help Scout
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Chatra.io is a live chat messenger app that is designed to suitably work with your company's website.
Company Email
hello@chatra.io
Contact No.
Company's Address
2200 Clarendon Blvd., Suite 1400A
Arlington, VA 22201
USA
Chatra.io Comparisons
Popular Chatra.io Alternatives
No Customer Support Software will be perfect enough to solve all the requirements of a company. Even though main features of Salesforce Live Agent and Chatra.io are obviously a priority you should also thoroughly examine the integrations offered by each product. Quote frequently you will already be using various kinds of B2B software in your company and it’s much wiser to go with software that integrate well with one another. That way you can guarantee a smooth exchange of data between your teams and software used, which can really reduce time devoted to migrating between one service and the other.
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