What is better Chatra.io or Zendesk? Various businesses want different types of Customer Support Software. To learn which one fits your needs, think about reviewing various alternatives feature by feature including their conditions and pricing. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Chatra.io (8.5) vs. Zendesk (9.7) for all round quality and efficiency; Chatra.io (100%) vs. Zendesk (98%) for user satisfaction rating. Examine their high and weak points and find out which software is a better option for your company. One simple but effective tactic is to note down the strengths and weaknesses of both applications next to each other and see which solution is better.
Our team put a lot of effort to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you continue having second thoughts about which software will be best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each product is and how wide is its online presence. For example Chatra.io Twitter profile has currently 0 followers. At the same time Zendesk Twitter is followed by 75146 users.
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