What is better Salesforce Live Agent or BotStar? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Salesforce Live Agent attained 9.1 points, while BotStar gained 8.0 points. At the same time, for user satisfaction, Salesforce Live Agent scored 92%, while BotStar scored 100%.
Details about their characteristics, tools, supported platforms, customer support, etc. are given below to give you a more precise analysis. Don’t forget to get only the tools your company needs so as not to waste cash for features that are unnecessary.
Our team put a lot of effort to review all popular Live Chat Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
BotStar integrates with the following business systems and applications:
MailChimp
Zapier
Google Drive
HubSpot
Zendesk
PipeDrive
Copper
Google Sheets
Gmail
Twitter
Integromat
Wit.ai
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.
Almost as important as features and customer support level are pricing options provided by Salesforce Live Agent and BotStar. While price should not be the only factor it’s definitely a key thing to think about. You should expect a flexible pricing package that can be matched with your team size and easily scaled up every time your business expands. You should be certain you don’t choose pricing plans that have complex tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can usually benefit from special pricing. You should also check out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to pay any money and provides you with a solid overview of what it’s like to work with Salesforce Live Agent and BotStar.
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