What is better Salesforce Live Agent or BotStar? If you need an effective Customer Support Software product for your enterprise you need to take time to examine several solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can see Salesforce Live Agent’s overall score of 9.1 and compare it against BotStar’s score of 8.0; or Salesforce Live Agent’s user satisfaction level at 92% versus BotStar’s 100% satisfaction score.
The evaluation will allow you to find out the pros and cons of each application, and choose which one suits you requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better product.
We realize that not all businesses have the time to try out a large number of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
BotStar integrates with the following business systems and applications:
MailChimp
Zapier
Google Drive
HubSpot
Zendesk
PipeDrive
Copper
Google Sheets
Gmail
Twitter
Integromat
Wit.ai
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.
You should pay attention to the fact that while both Salesforce Live Agent and BotStar may have a reliable range of features every service might be designed for a different company size. If you are analyzing various solutions you may want to focus on a business type they are catering to. Certain elements may scale up efficiently for big enterprises but if you have a small or mid-sized business it’s often more sensible to stay away from paying for complex functionalities that you might never use.
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