What is better Salesforce Knowledge or Inmagic Presto? If you need to get a easy way to learn which Knowledge Management Software product is better, our proprietary method gives Salesforce Knowledge a score of 8.8 and Inmagic Presto a score of 8.4 for total quality and performance. Moreover, Salesforce Knowledge is rated at 100%, while Inmagic Presto is rated N/A% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, prices, and many more. Find out if the software allows you to customize at least part of its funnels to guarantee it fits your own business procedures.
At the moment, the top services in our Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Inmagic Presto consolidates information in a single repository for easy access by your end users. If you are interested in this solution, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Inmagic Presto can connect with your organization’s databases. For more information, you can visit the website or ask for assistance from the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Physical Therapy Association, NASA, Center for Transportation Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge unification platform that captures and distributes information for enhanced access by internal end-users.
No Knowledge Management Software will be able to cater to all the needs of a business. While core features of Salesforce Knowledge and Inmagic Presto are obviously a priority you should also carefully explore the integrations supported by every service. Very often your team will already be working with other types of B2B software in your company and it’s much wiser to opt for software that integrate well with one another. That way you will be able to ensure a reliable exchange of data between your teams and services, which can really reduce time wasted on migrating between one solution and the other.
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