What is better Inmagic Presto or Zoho Desk? You have so many Knowledge Management Software alternatives in today’s market that selecting the best product is often confusing. On our comparison page, you can easily review the tool, terms and conditions, available plans, and more details of Inmagic Presto and Zoho Desk.
It’s also possible to assess their score (8.4 for Inmagic Presto vs. 9.0 for Zoho Desk) and user satisfaction level (N/A% for Inmagic Presto vs. 100% for Zoho Desk). The scores and ratings present you with a general idea how these two software products perform. Additionally, find out if the software can integrate with existing business apps to promote greater productivity.
Users who are pressed for time or want a Knowledge Management Software suggestion from our team may want to examine these top choices for the current year: ServiceNow Knowledge Management, Zendesk, Zendesk.
Inmagic Presto consolidates information in a single repository for easy access by your end users. If you are interested in this solution, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Inmagic Presto can connect with your organization’s databases. For more information, you can visit the website or ask for assistance from the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Physical Therapy Association, NASA, Center for Transportation Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge unification platform that captures and distributes information for enhanced access by internal end-users.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you pick a software that you believe will work best for your business you shouldn’t simply focus on what reviewers have to say about it. Quite frequently individual experience with the service may change, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable overview of how actual users of Inmagic Presto and Zoho Desk rate their contact with the product. Our algorithm is built around complex analysis of product mentions on other websites, social networks and blogs, so you will receive a full and credible picture of what other users think about every app. In this example Inmagic Presto has a total satisfaction rating at N/A% while for Zoho Desk 100% of users say they had a positive experience with it.
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