What is better Inmagic Presto or Zoho Desk? There are lots of Knowledge Management Software products out there right now. The ideal way to find out which app fits your needs best is to examine them side by side. For instance, here you can review Inmagic Presto and Zoho Desk for their overall score (8.4 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively).
Additionally, you can compare their individual modules and pricing stipulations along with other helpful data below. When matching products make sure you check their similar functions and mark their disparities to obtain a clearer picture of both deals. What is more keep in mind to assess non-core features like security, backup, intuitiveness, and helpdesk support.
Users who want to save some time or need a Knowledge Management Software recommendation from our team might want to try out these top choices for the current year: Zendesk, Zendesk, ServiceNow Knowledge Management.
Inmagic Presto consolidates information in a single repository for easy access by your end users. If you are interested in this solution, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Inmagic Presto can connect with your organization’s databases. For more information, you can visit the website or ask for assistance from the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Physical Therapy Association, NASA, Center for Transportation Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge unification platform that captures and distributes information for enhanced access by internal end-users.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
The apps examined on this page are merely a small sample of our complete Knowledge Management Software category and you should remember that there could be more desirable options out there. If you want to guarantee you make the best possible choice for your company we definitely suggest that you compare more products first. You may also want to check out our top 10 Knowledge Management Software ranking to see which solutions are at the moment the best ones and leaders in the market.
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