What is better SafeSoft Solutions or ScreenConnect? Today’s corporations seek the best Customer Support Software product to keep on being competitive. On this page we help you with choosing the best software, by allowing you to assess SafeSoft Solutions and ScreenConnect down to the very details of their individual features.
It is also possible to check our total scoring values, which rate the software all round quality and performance. SafeSoft Solutions got a 7.2 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (SafeSoft Solutions) against 96% (ScreenConnect). Remember to choose the application that best addresses your most crucial needs, not the solution with a lot of features.
Those of you who are pressed for time or want a Customer Support Software suggestion from our team may want to try out these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which software will work best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular every software is and how big is its online presence. For instance SafeSoft Solutions Twitter profile has currently 2319 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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