What is better Remedy Knowledge Management or HelpDocs? We are here to simplify the cumbersome process of comparing Knowledge Management Software products for you. In particular, on this page you can look at the overall performance of Remedy Knowledge Management (9.7) and compare it with the overall performance of HelpDocs (8.5). You may also match their overall user satisfaction rating: Remedy Knowledge Management (67%) vs. HelpDocs (100%).
Furthermore, you can read their functions in detail to see which product can better address your company’s needs. In general, any business solution should allow you to quickly check the big picture, all the while allowing you immediate access to the details.
Users who are pressed for time or want a Knowledge Management Software suggestion from our experts might want to take a look at these top choices for the current year: ServiceNow Knowledge Management, Zendesk, Zendesk.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
If you research different Knowledge Management Software apps you shouldn’t just study their list of features and offered pricing packages. Keep in mind the app must be matching your work processes and team so the more flexible their offer the better. Check what systems are supported by Remedy Knowledge Management and HelpDocs and make sure you will get mobile support for whatever devices you use in your company. You should also examine which languages and geographies are supported, as this might be a critical factor for many businesses.
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