What is better Re:Desk or ProProfs Help Desk? Specific companies demand different types of Help Desk Software. To understand well which solution meets your requirements, think of comparing various options feature by feature including their conditions and costs. Similarly, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Re:Desk (8.0) vs. ProProfs Help Desk (8.5) for all round quality and performance; Re:Desk (N/A%) vs. ProProfs Help Desk (100%) for user satisfaction rating. Examine their high and weak points and see which software is a better choice for your company. A simple, practical tip is to write the strengths and weaknesses of both services next to each other and check which app is better.
In case you you have to quickly decide on the more reliable Service Desk Software according to our review team we suggest you check out one of these solutions: Freshservice, LiveAgent, Zendesk.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
In case you continue having second thoughts about which service will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how large is its online presence. For example, in case of Facebook Re:Desk has 5 likes on their official profile while ProProfs Help Desk profile is liked by 25109 users.
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