ProProfs Help Desk
NOAWARDS
YET
Pricing:
Starting from $20
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Track Tickets
- Prioritize Tickets
- Solve Tickets
- Share Knowledge
- Instant Support
- Train Agents and Customers
- Optimized For Mobile Devices
- Scalable Solution
Pricing Info
Pricing Info
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
- Unlimited Tickets
- Unlimited Ticket History
- Multiple Inboxes
- Multiple Departments & Teams
- Audit & Admin Controls
- Overdue Time
- Internal Notes in Ticket
- Roles & Permissions
- Auto-Response
- Canned Responses
- Ticket Ratings
- Ticket Routing
- Child Tickets
- Labels
- Custom Fields & Filters
- Advanced ReportsPlus:
- Business Hours
- Bookmark
- Vault
- File Attachments
- API & Single Sign-On
- Integrations
- Mobile App
- Branding
Integrations
Integrations
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Company Email
sales@proprofs.com
Contact No.
Company's Address
ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States
ProProfs Help Desk Comparisons
Popular ProProfs Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
Pricing Info
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
Integrations
There is a VisionFlow mobile app available. Other integrations not specified.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Swiss Armed Forces, Brio, Saab, SKF
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Company Email
info@visionflow.com
Contact No.
Company's Address
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
VisionFlow Comparisons
Popular VisionFlow Alternatives
In the event you continue having second thoughts about which solution will work best in your case it may be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how wide is its online presence. For example ProProfs Help Desk Twitter account has currently 5466 followers. At the same time VisionFlow Twitter is followed by 79 users.
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