What is better ProProfs Help Desk or Sellsy Helpdesk? When you need an effective Help Desk Software product for your organization you must invest time and examine several options. It doesn’t have to be complicated, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can check ProProfs Help Desk’s overall score of 8.5 and compare it against Sellsy Helpdesk’s score of 7.3; or ProProfs Help Desk’s user satisfaction level at 100% versus Sellsy Helpdesk’s N/A% satisfaction score.
The contrast will help you find out the good and bad points of each software, and make up your mind on which fits you requirements better. On top of the robust features, the solution that’s simple to grasp and use is always the better option.
As of now, the leading services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
You shouldn’t expect only a broad range of functionalities and adjustable pricing packages from a popular Help Desk Software. Almost as crucial as main features is a top-notch customer support. You want to make sure that when you have any questions about ProProfs Help Desk or Sellsy Helpdesk, or you struggle with some problems, or perhaps you’ll need to request a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can benefit from individual training or at the very least a knowledge base you can use.
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