What is better ProProfs Help Desk or Pipedrive? A sensible way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare ProProfs Help Desk and Pipedrive and see their capabilities compared in detail to help you decide on which one is the superior product.
Furthermore, you can examine their overall ratings, for instance: overall score (ProProfs Help Desk: 8.5 vs. Pipedrive: 9.4) and user satisfaction (ProProfs Help Desk: 100% vs. Pipedrive: 100%). Browse through their varying features and similarities and find out which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Almost as important as useful features and client support quality are pricing packages made available by ProProfs Help Desk and Pipedrive. Even though price should not be the sole element it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your team expands. You should be certain you don’t choose plans that have extra tools that you won’t use and always make an effort to contact with the vendor directly because enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with ProProfs Help Desk and Pipedrive.
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